What This FAQ Covers and Why It Matters
We built this FAQ around the real questions our account holders ask most — not a generic list pulled from a template. When you deposit through bKash, the amount shows in your account wallet once the mobile money transfer confirms on your end; there is no manual approval step for standard bKash and Nagad transactions. Withdrawals follow a short verification step: we
check that your wallet number matches the one registered to your account before releasing funds. For login issues, the OTP comes to your registered mobile number — if it doesn't arrive within a minute, check your network signal before requesting a new one. For anything not covered here, live chat and email support are both open and staffed for Bangladesh time zones.
We keep this page current as our processes change, so the answers here reflect how things work right now.
- bKash Deposit
- Nagad Transfer
- Rocket Payment
- Account Wallet